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Frequently Asked Questions
Clear, concise answers to the questions we hear most. Still stuck? Talk to us.
Transfers, online banking, private loans and revenue tools — available on any browser and in the Tillpoint mobile app.
Sign up with your email or phone number, verify your identity, and you're ready — most personal accounts clear in minutes.
Yes. Client funds sit in segregated accounts with licensed banking partners, protected by encryption and 24/7 monitoring.
24/7 in-app chat, email at hello@tillpointpayments.com, or phone at (415) 555-0132. Median first reply: under four minutes.
Sign in with your registered email or phone number plus your secure password — on the web or in the mobile app.
iOS and Android phones and tablets, plus any modern browser. Everything stays in sync.
Yes — Face ID, fingerprint or device PIN can approve any payment in one tap.
Tillpoint-to-Tillpoint is instant; bank payouts usually land the same day depending on the corridor.
Verified personal accounts move up to $50,000 per transfer; business limits scale with your verification tier.
Yes, free of charge, any time before payout begins — one tap in the tracker.
One flat fee per transfer type, shown before you confirm. Accounts are free; there are no monthly charges.
End-to-end encryption, bank-grade KYC checks and real-time fraud monitoring on every transaction.
No — receiving into your Tillpoint account is always free. Only outbound transfers carry the flat fee.
